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Welcome to our store




01.The Product

Truelli pad is designed for menstruating women of all ages!

Truelli pad has several novel technologies working together to give you the most seamless and accurate information. Combining our customized test strips with Truelli AI engine, your results are monitored carefully before a pre-diagnosis is made.

Truelli is your go-to screening tool that will alert you to several health conditions instantly, however, the final diagnoses will always be done by your doctor.

Truelli is a private company that does not currently work for any specific government or medical institutions and therefore cannot really enforce an appointment change. However, it would be worthwhile to disclose to the medical associate that you have reason to suspect a health condition backed by Truelli-certified doctors, and there might be a chance that a closer appointment can be accommodated.

This is usually common for some women that are on birth control. If your period spots but never really comes in, Truelli might unfortunately not be a good fit for you, since Truelli pad requires some blood to be discharged for it to be able to properly analyze it. We recommend you consult a doctor on your current period condition and your ability to use our product down the line.

02.Shipping & Delivery

We aim to deliver your Truelli pads as swiftly as possible. Typically, you can expect delivery within 3-5 business days, but please allow some flexibility due to potential variations in shipping times.

Yes we do!

Absolutely! Once your order is shipped, you will receive a tracking number via email, allowing you to monitor your package's journey to your doorstep.

If your package experiences any unusual delays or issues, please reach out to our customer support team immediately. We'll work diligently to resolve the situation and ensure your satisfaction.

Shipping fees may apply depending on your location and the shipping method chosen during checkout. You can find detailed information about shipping costs in the checkout process.

03.Returns & Refunds

We want you to be completely satisfied with your Truelli experience. If for any reason you are not, please review our return policy [insert link to return policy page] for detailed instructions on how to initiate a return.

Once we receive your returned item, we will initiate the refund process promptly. Please allow up to 14 business days for the refund to reflect in your account, depending on your payment method.

We apologize for any inconvenience. If you receive a damaged or defective product, please contact our customer support team immediately, and we will arrange for a replacement or refund.

Yes, you can. We offer a hassle-free return process for cases where you've changed your mind or aren't completely satisfied with your purchase. Please review our return policy [insert link] for more details.

In most cases, return shipping costs will be your responsibility. However, if the return is due to a product defect or an error on our part, we will cover the return shipping costs.

04.Payment & Billing

We offer multiple secure payment options for your convenience. You can pay for your orders using major credit cards, including Visa, Mastercard, American Express, and Discover. Additionally, we accept payments through trusted online payment platforms like PayPal. During checkout, simply choose the payment method that suits you best.

Your payment security is our top priority. We utilize industry-standard encryption and security measures to protect your payment information. Rest assured that your transactions are safe and secure when you shop with us.

Certainly! If you need to update your billing information, you can easily do so by logging into your account and accessing the "Billing" or "Payment Information" section. If you require assistance, our customer support team is here to help.

Transparency is essential to us. You will only be charged for the products you purchase and any applicable shipping fees. We do not impose hidden or unexpected charges.

Of course! If you require an invoice for your purchase, please reach out to our customer support team, and we will be happy to provide you with the necessary documentation.

05.Order Status

Keeping track of your order is easy. Once your order is processed and shipped, you will receive an email notification with a tracking number. You can use this tracking number to monitor the status of your shipment.

We use several order statuses to keep you informed. These may include "Processing," "Shipped," "Out for Delivery," and "Delivered." You can find detailed explanations in your order confirmation email.

We strive to process orders quickly to ensure timely delivery. If you need to make changes or cancel your order, please reach out to our customer support team immediately. We will do our best to accommodate your request.

If your order experiences any delays beyond the estimated delivery time, please contact our customer support team. We will investigate the issue and keep you informed of the progress.

We value your feedback! You can share your thoughts and experiences by leaving a review on our website or by contacting our customer support team. Your feedback helps us improve our services.


Yes, we do! Our subscription service allows you to receive your favorite products regularly without the hassle of reordering. You can set your preferred delivery frequency and enjoy exclusive benefits

Managing your subscription is easy. Simply log into your account and navigate to the "Subscription" or "Auto-Delivery" section. There, you can update product selections, delivery frequency, and more.

Certainly! You have full control over your subscription. You can pause, cancel, or modify it at any time through your account settings. We're here to ensure your subscription suits your needs.

Absolutely! Subscribers often enjoy exclusive benefits, such as discounts, early access to promotions, and priority customer support. It's our way of showing appreciation for your loyalty.

Please contact our support team, and they will assist you in setting up your preferred delivery frequency for automated deliveries.

07.Discount & Promotions

Yes, we regularly offer discounts and promotions to make your shopping experience even more enjoyable. Keep an eye on our website and subscribe to our newsletter to stay informed about the latest offers.

Applying a discount code is simple. During the checkout process, you will find a field to enter your discount code. Once entered, the discount will be applied to your order total.

Some discounts or promotions may have specific terms and conditions. These could include expiration dates, minimum purchase requirements, or exclusions on certain products. Please review the details provided with the promotion for clarity.

In most cases, our system allows you to apply one discount or promotion per order. Combining multiple discounts or promotions may not be possible unless specified otherwise in the offer terms.

To stay up-to-date on our latest discounts and promotions, be sure to subscribe to our newsletter. Our newsletter is your gateway to exclusive offers, special deals, and exciting promotions. Don't miss out on savings—subscribe today!


Yes, we're always open to exciting collaboration opportunities! If you have a collaboration idea or proposal, please reach out to us through our dedicated collaboration inquiry form on our website. We look forward to exploring potential collaborations.

Our collaborations can span various areas, including influencer partnerships, joint marketing campaigns, co-branded product launches, and more. We're eager to explore creative collaborations that align with our brand values.

Submitting a collaboration proposal is easy. Simply visit our website and navigate to the "Collaborations" section. There, you'll find a collaboration inquiry form where you can share your proposal details with us. We'll review your submission promptly.

We evaluate collaboration proposals based on factors such as alignment with our brand values, target audience relevance, creativity, and potential impact. We're looking for collaborations that bring value to both parties and our customers.

Absolutely! We welcome collaboration proposals from both individuals and businesses. Whether you're a content creator, influencer, or a business seeking partnership opportunities, we're excited to explore collaboration possibilities with you.

Can’t find your question in the list? We’re ready to answer your questions.